Image Optometry at Sevenoaks Shopping Centre, 32900 South Fraser Way #331 in Abbotsford, British Columbia

Reviews about Image Optometry

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  See original review below and response to it by your company. Wow. For those reading it, this is what you can expect. And you call my review FAKE? Wow. So instead of at least acknowledging that you have issues - that is your best customer service comeback. Unbelievable. Your response speaks volumes. I didn't respond at the time due to busyness and really didn't want to waste my time, but yes indeed my review is NOT fake. All people have to do is view my other reviews to see that. I have since purchased elsewhere. Since you need a run down of my purchases here they are: In September of 2013, I got my eyes tested, got the free glasses but added the various coatings, got a pair of ray bans with all the coatings and bought a pair of prescription Maui Jims with all the candies. All told my bill was around $1200. In 2011, I also purchased glasses at your location. Should I photocopy my receipts to you before you will actually care? Your responses are an embarrassment to your company. But at this point, what more is there to be said? All a potential customer has to do is look at the response you provide below to realize how you are embarrassing yourselves. Incredibly shameful and if you worked for my business (and many others) your employment would be terminated. ORIGINAL REVIEW: Astonished at your responses to negative comments. Condescending, patronizing and rude. I am stunned. As a business owner of a multi-million dollar customer service business, I find myself at a loss for words as to how any reputable business owner who has basic customer service sense can respond in such a way. If there is any supervisor level or ownership level above the person creating these responses, I would urge some form of a review or possible termination. How can you think that responding in the way you do would imply a customer service experience that anyone would want to partake in? If something goes wrong or there is a misunderstanding you are going to respond in that way? Wow. I googled you to get your number to set up an appointment as I am wanting to get a new pair of Maui Jim's prescriptions and new glasses. Would have likely dropped about $1000 plus at your location, but based on those responses, I will go elsewhere. I have purchased twice from your location before and even though your staff certainly never did anything to wow me, things were fine. The true test of a business' customer service is how they deal with misunderstandings, frustration amongst customers and feedback. Your responses show a clear failure in this area. I am curious how your response will be to this one. If you wish to contact me directly by all means email me and I am happy to talk further.
  by Kevin B

  July 08, 2017
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  I was a tiny bit hesitant with the mixed reviews, but if anyone else is feeling that way reading these just go in with a positive attitude because my experience was wonderful! I had a Groupon for an exam, glasses, and contacts which is perfect because I'm on a tight budget at the moment but I stepped on my glasses and was on the last pair of contacts. We had a bit of a hiccup with the Groupon itself but they took the time to fix it and accepted it without question! The receptionists were absolutely charming, polite, and wonderful. The doctor was quick, efficient and has an amazing sense of humor which made the experience even better! The staff was very helpful and they let me take my time picking out glasses and made sure to explain everything and answer my questions! Can't wait to pick up my glasses and I look forward to getting a second pair! (Their selection is also really great, lots of variety at amazing prices!)
  by Savannah Teja

  May 25, 2017

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